Refund policy
Return & Exchange Policy
Decorationkart will provide a refund or replacement only if one is requested within 72 hours of the receipt of your order and only under the conditions listed below.
- The Refund will also be given under circumstances where there is a delay in delivery of the product. If the product is not received, you are eligible to cancel the order, and the full amount will be refunded within 5- 7 working days. (Decorationkart will not be responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).
- If a wrong product is received by the customer, a Replacement/Refund will be processed after customer consent.
- Defective products, wrong product received and any item missing the package, physical damage
Under all the above conditions, we will arrange for a reverse pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories.
Under no condition will a refund or replacement be provided under the below circumstances:
- The customer is dissatisfied with the appearance of the products.
- Any physical damage that is not notified to us within 24 hours of receiving the product.
Cancellation Policy
We strive to help our customers as much as possible and therefore have a liberal cancellation policy. However, under this policy:
Cancellation requests will not be entertained if the customer contacts us after 24 hours of placing the order, he needs to contact us within 24 hours of placing the delivery.
If the item is yet to be delivered and the product has been dispatched already within 24 hours, you may cancel the order by refusing delivery.
Your refund process will be initiated after we receive the original product from the courier.